Frequently Asked Questions
What payment methods do you accept?
We currently accept Cash on Delivery (COD) on every order.
What are your delivery times and charges?
Inside Dhaka: 1-2 days. Outside Dhaka: 3-5 days. Delivery charges depend on product size, weight, and destination and are shown at checkout. You can also collect your order from our office for free.
Do you offer warranty on products?
Yes. Warranty periods vary by product category and brand. Warranty details are clearly mentioned on each product page.
What is your return and refund policy?
If an item arrives faulty, damaged or wrong, report it within 3 days of delivery with photos or a video and we will replace it, or refund you if it is out of stock. If you change your mind, talk to support within 7 days of delivery; unused, sealed items can be returned, and we tell you about any charge first.
How can I track my order?
Use the Track Order page with your order number and phone number, or contact our customer service team for live updates.
Do you ship outside of Dhaka?
Yes, we deliver nationwide across all 64 districts of Bangladesh through trusted courier partners.
Are the products genuine and authentic?
Yes. We source our products from authorized distributors and manufacturers, and every product comes with the warranty shown on its product page.
What are your customer service hours?
Phone and WhatsApp support: 10:00 AM - 11:00 PM, every day. Office visits and order pickup: 10am-8pm (Closed on Tuesday).